The CMA’s ruling on Ticketmaster - triggered by chaos around Oasis’s 2024 reunion tour - forces the ticketing giant to provide clearer price information. Fans had accused the company of “dynamic pricing” after identical seats sold for wildly different prices, with some paying more than double. Even Oasis publicly distanced themselves from the system. Now, Ticketmaster must warn fans 24 hours in advance if tiered pricing is used and improve transparency during queues.

For brands, this is a case study in consumer trust erosion: when pricing feels opaque, cultural goodwill evaporates - even when the product (Oasis’s comeback) is historic.

📊 Supporting Stats

Oasis’s UK reunion tour was one of the fastest-selling in history, with over 1 million tickets sold in a single day (BBC, 2024).
The average concert ticket price rose 23.3% globally in 2024 to $130.81 (£104.36) (Pollstar).
Resale distortion is a structural issue: one broker allegedly bought 9,000+ Beyoncé Renaissance tickets for resale on Ticketmaster (FTC lawsuit, 2025).

These numbers highlight both the scale of consumer demand and the fragility of fan trust when pricing lacks clarity.

🧠 Decision: Did It Work?

Commercially: yes - tickets sold out instantly.
Culturally: no - the narrative became less about Oasis’s reunion and more about Ticketmaster’s practices. Fans felt misled, consumer watchdogs stepped in, and even the band seemed blindsided. For a brand, this is the definition of a short-term win with long-term reputational cost.

📌 Key Takeouts

What happened: Ticketmaster’s tiered pricing for Oasis’s 2024 reunion tour created confusion and outrage, prompting a CMA investigation.
What worked: Ticketmaster avoided a breach finding and retains market dominance. Oasis still sold out stadiums.
What didn’t: Fans felt exploited; even the band seemed out of the loop. The backlash fuelled scrutiny across the live music industry.
Signals: Rising consumer intolerance for opaque pricing. Regulatory pressure is increasing in both the UK and US.
For brand leaders: Transparency isn’t a “nice-to-have” - it’s table stakes. Fans will forgive high prices before they forgive feeling tricked.

🔮 What We Can Expect Next

Expect regulators to test their new powers - and not just in music. Travel, sport, and entertainment platforms all use tiered or surge pricing models that could come under fire. The reputational risk is also shifting: as audiences grow more sceptical, even beloved artists risk being tainted by association with opaque systems.

For marketers, the lesson is clear: in a cultural economy where scarcity and hype already drive demand, the how of pricing is as strategic as the what. If the transaction feels exploitative, no amount of brand love can cover it.