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Vicky Beercock

Creative Brand Communications and Marketing Leader | Driving Cultural Relevance & Meaningful Impact | Collaborations

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🔥 Spotify Adds DMs: Can the Streamer Win at Social Too?

Spotify just dropped a new feature called Messages - essentially in-app DMs for music, podcasts, and audiobooks. On paper, it’s simple: share a track with a friend, react with an emoji, keep the conversation going without leaving Spotify. But strategically, this is a big move. It edges Spotify further into “platform” territory, not just a listening app but a social space - a move that’s been both lucrative and risky for other platforms.

📊 Supporting Stats

  • Spotify users already share content millions of times per month through external apps like WhatsApp, Instagram, and TikTok (Spotify newsroom, 2025).

  • According to Nielsen, 92% of consumers trust recommendations from friends and family more than any other form of advertising (Nielsen, 2023). Spotify is essentially formalising this behaviour inside its own walls.

  • Social listening is a growth lever: TikTok’s music-first model turned it into the most downloaded app of 2024, and 75% of U.S. TikTok users say they discover new artists on the platform (MIDiA Research, 2024).

🧠 Decision: Does It Work?
This is a strategically smart move. Spotify isn’t trying to build a full social network - it’s creating a lightweight, high-intent communication channel tied directly to the act of discovery. The biggest win here is data ownership. Instead of losing the trail when a track gets shared to WhatsApp, Spotify can now see who shares what, who reacts, and how recommendations spread. That’s valuable intel for both creators and advertisers.

The risk? Feature fatigue. Users are used to sharing on platforms where their friends already are. Spotify Messages needs to feel frictionless, not redundant. If it ends up as a ghost town (like Netflix’s short-lived social layer), it could dilute the product.

📌 Key Takeouts

  • 🎵 What happened: Spotify launched Messages, an in-app DM feature for sharing music, podcasts, and audiobooks.

  • 💬 What worked: It builds on existing user behaviour (sharing recommendations) and strengthens discovery while keeping users inside Spotify.

  • ⚠️ What’s risky: Competing with entrenched social habits - most users already share through WhatsApp, TikTok, or Instagram.

  • 📈 Strategic signal: Spotify wants to own more of the recommendation journey, capturing social data to fuel discovery and advertising.

  • 🧑‍💼 For brand marketers: This creates a more measurable and direct channel for word-of-mouth influence — think micro-discovery loops inside Spotify, not just on TikTok.

🔮 What We Can Expect Next
Expect Spotify to test group messaging and more social discovery tools (imagine mini group chats tied to Blends or live Jams). If adoption sticks, artists and advertisers could eventually sponsor or seed recommendations, making Messages a new touchpoint in the discovery funnel. But if users see it as redundant, we might see Spotify retreat quietly, keeping external social integrations as the real driver.

The next 6–12 months will reveal whether Spotify is edging towards TikTok-lite - or if its strength remains in being the soundtrack, not the conversation.

categories: Tech, Music
Friday 08.29.25
Posted by Vicky Beercock
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